Etiquette
Please Read our Policies Carefully
Welcome to Catalina Esthetics
Your outstanding experience is my priority. In order to ensure a seamless relationship, I’ve established brief but effective guidelines. I appreciate your business and look forward to exceeding your expectations.
Appointment Etiquette
Cancellations/Reschedules
I require 24-hours notice if you need to cancel or reschedule your treatment. Remember, it is your responsibility to remember your appointments … as a courtesy, a confirmation text is sent 96-hours in advance and a text reminder 24-hours in advance.
Cancellation/Reschedules fees are as follows:
24-Hours or more advance notice = no fee.
Less than 24-hours notice = 50% of reserved service(s).
No notice given (no show) = 100% of the reserved service(s)
No Show
Due to “no-shows” and last minute cancellations, a credit card is required to hold your reservations. If you fail to show up for your scheduled reservation, Catalina Esthetics reserves the right to charge 100% of the service(s) reserved to your credit card. Please respect my time.
Repeat Offenders
In the circumstance that a client has 2 consecutive ‘less than 24 hour cancellation or reschedules,’ their next appointment will require a 100% non-refundable/non-transferable deposit before rebooking.
In the circumstances that a client has a history of 2 ‘no shows’ they will no longer be able to book appointments with Catalina Esthetics.
Late Arrivals
Since reservations are planned to allow the correct time for each treatment, it’s important to be punctual. Enough time is reserved so you can change clothes, complete any necessary paperwork, and begin your experience without worries.
If you are less than 10 minutes late for your scheduled reservation time, I may not be able to provide the full treatment but will perform an abbreviated treatment at the full price. More than 10 minutes late will be considered a last minute cancellation/reschedule and charged 100% of the services booked.
Card on File
By having a card on file, you are giving Catalina Esthetics permission to charge your card in the event of a late, cancellation, and/or ‘no show’.
*By confirming your reservation online or over the phone, you agree to the terms of this policy*
Guest/Child Policy
Catalina Esthetics allows only 1 guest in the studio/treatment room at a time. No second person or children are allowed in the studio/treatment room during your appointment.